technology

Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne

Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert and embrace each mechanism that can leave customers feeling happy and satisfied. According to the report, 90% of Americans use customer service as a factor in deciding whether or not … The post Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne appeared first on .

technology

How The Fourth Industrial Revolution Is Influencing Customer Service

The world has gone through several industrial revolutions starting with the first industrial revolution in the 1700s which ushered in mechanical production and steam power, followed by the 2nd industrial revolution in the 1800s which ushered in Mass production & electrical power. The 3rd industrial revolution in the 1960s ushered in Automated production, electronics and … The post How The Fourth Industrial Revolution Is Influencing Customer Service appeared first on .

News

6 Essential Communication Tools for the Modern Workplace – Justin Osbourne

The performance of a modern workplace is defined by the employees, strategies, and tools it leverages. Nowadays, every successful company takes advantage of digital resources in order to thrive. As an entrepreneur, CEO, or project manager, it’s your job to improve the mechanics and productivity of your office. Effective communication between co-workers is a necessity … The post 6 Essential Communication Tools for the Modern Workplace – Justin Osbourne appeared first on .

technology

Understanding The Value Of (And Increasing The Volume Of) Customer Reviews – Ellie Coverdale

So much of contemporary business is conducted on the internet. It’s a reality of the 21st century that the internet is a key resource for businesses and it’s where people go shopping, a large majority of the time, for goods and services. Most of the time, it presents wonderful, practically limitless, opportunities for making sales … The post Understanding The Value Of (And Increasing The Volume Of) Customer Reviews – Ellie Coverdale appeared first on .

technology

Paying Attention to Service Pays Off – John Tschol

The newsletter Quality Assurance Report states that only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent of the time, at a price that customers are willing to pay, while still getting an acceptable return, can the company claim to excel in customer service. Northwest Delta Dental … The post Paying Attention to Service Pays Off – John Tschol appeared first on .

technology

The Power of Online Reputation for Brands

In today’s online world, perception is everything. A brand’s reputation can make or break its ability to attract new customers, retain existing ones, and stay ahead of negative news cycles. Online reputation can be directly tied to a brand’s positioning in the minds of consumers. If you are a brand struggling to stay afloat in … The post The Power of Online Reputation for Brands appeared first on .

technology

How Your Website Can Establish Trust With Consumers – Janine Morgan

In just about any business these days, the website serves as the consumer’s point of entry. Not only is it in a literal sense the first thing a prospective customer might see, but it’s also where first impressions will be formed – even if it sometimes happens on a subconscious level. Basically, your website is … The post How Your Website Can Establish Trust With Consumers – Janine Morgan appeared first on .

technology

Why Sexual Harassment is a Customer Service Issue – Jeff Toister

Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made Bryce feel so uncomfortable he went to his manager for help. Bryce’s manager was unsympathetic. Putting up with the customer’s offensive behavior was part of the job, he told Bryce. … The post Why Sexual Harassment is a Customer Service Issue – Jeff Toister appeared first on .

technology

How Healthy Employees and Customer Experience Are Connected

Being healthy has a different definition for everyone. But we think that keeping a good balance of being physically well and being happy is important in life and work! You may have never thought about the fact that your health as an employee can directly affect your customers and their experience with your company. When … The post How Healthy Employees and Customer Experience Are Connected appeared first on .

technology

8 Tips for Writing Great Customer Service Emails – Aimee Laurence

Even though as a business you might send hundreds of customer service emails every day, for every customer that’s the one email they’ll receive from your company. Because it’s one of their few interactions, it will have a big impact on how they view your company, and it’s important to keep every single customer happy. … The post 8 Tips for Writing Great Customer Service Emails – Aimee Laurence appeared first on .