{"id":17949,"date":"2016-04-22T08:51:00","date_gmt":"2016-04-22T06:51:00","guid":{"rendered":"http:\/\/master.hudo.com\/si\/2015\/04\/24\/poznas-vse-svoje-potrosniske-pravice\/"},"modified":"2016-05-06T10:23:21","modified_gmt":"2016-05-06T08:23:21","slug":"poznas-vse-svoje-potrosniske-pravice","status":"publish","type":"post","link":"https:\/\/hudo.com\/si\/lifestyle\/poznas-vse-svoje-potrosniske-pravice\/","title":{"rendered":"Pozna\u0161 vse svoje potro\u0161ni\u0161ke pravice?"},"content":{"rendered":"<figure>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"660\" height=\"320\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-src=\"http:\/\/moski.hudo.com\/wp-content\/uploads\/2012\/02\/Photoxpress_7436466.jpg\" data-srcset=\"http:\/\/moski.hudo.com\/wp-content\/uploads\/2012\/02\/Photoxpress_7436466-660x320.jpg 660w,http:\/\/moski.hudo.com\/wp-content\/uploads\/2012\/02\/Photoxpress_7436466.jpg 330w\" sizes=\"(max-width: 660px) 100vw, 660px\"\/><figcaption>(Photoxpress)<\/figcaption><\/figure>\n<p>V Sloveniji na podro\u010dju pravic potro\u0161nikov deluje Urad RS za pravice potro\u0161nikov. Nanj se lahko obrnemo za brezpla\u010dno svetovanje po telefonu, ki obsega pojasnjevanje predpisov in postopkov za uveljavljanje pravic. Z njimi se lahko pogovori\u0161 o svojih konkretnih primerih njihovem re\u0161evanju. Nudijo tudi pomo\u010d pri posredovanju med potro\u0161nikom in ponudniki ter pravnih poteh pri pristojnih organih. \u010ce ima\u0161 te\u017eavo, in ne ve\u0161, na koga bi se obrnil, ali pa naleti\u0161 na gluha u\u0161esa proizvajalca ali prodajalca, je najbolje za nasvet povpra\u0161ati njih.<\/p>\n<h2>Kam in kdaj se lahko prito\u017eim?<\/h2>\n<p>\u010ce z izdelkom ali storitvijo nisi zadovoljen, se obrni direktno na prodajalca ali proizvajalca. Najbolje je, da se prito\u017ei\u0161 takoj, najkasneje v roku dveh mesecev. Najbolje je to opraviti v pisni obliki, saj bo\u0161 tako lahko ob morebitnih zapletih dokazal, da je bila prito\u017eba pravo\u010dasna in pravilna.<\/p>\n<h2>Kaj mora prito\u017eba vsebovati?<\/h2>\n<p>V prito\u017ebo sodi opis napake in tvoje zahteve (\u017eeli\u0161, npr., da ti izdelek zamenjajo, vrnejo denar \u2026), podjetju mora\u0161 omogo\u010diti, da si izdelek ogleda in se o napaki prepri\u010da. V opisu garancije so namre\u010d navedene postavke, ki dolo\u010dajo, pod kak\u0161nimi pogoji podjetje jam\u010di za storitev ali izdelek. Odgovor mora biti posredovan v roku 8 dni.<\/p>\n<h2>V primeru zavrnitve prito\u017ebe&#8230;<\/h2>\n<p>Se lahko obrne\u0161 na ustrezno in\u0161pekcijsko slu\u017ebo (podatke in ostale informacije, ter odgovore na morebitna vpra\u0161anja ti posreduje Urad za pravice potro\u0161nikov), ki podjetju nalo\u017ei re\u0161itev prito\u017ebe ali kazen ob morebitnem kr\u0161enju pravic potro\u0161nika.<\/p>\n<h2>Kako re\u0161iti spor s podjetjem izven meja Slovenije?<\/h2>\n<p>Za tovrstne zadeve je zadol\u017een Evropski potro\u0161ni\u0161ki center RS (EPC), ki je bil ustanovljen leta 2006 in potro\u0161nikom pomaga pri nakupovanju preko meja domovine. Ponuja ti odgovore po telefonu in elektronski po\u0161ti, prav tako si lahko ogleda\u0161 njihovo spletno stran, ki objavlja primerjave cen izdelkov, opozarja na \u0161tevilne pasti ob prenosih denarja, izdelkov in storitev preko meja evropskih dr\u017eav, ter s tem povezano odgovornostjo trgovcev in proizvajalcev. Slovenski EPC je povezan z ostalimi EPC-ji v dr\u017eavah EU (nekatere dr\u017eave, kot sta Nem\u010dija in \u0160panija imajo celo ve\u010d tovrstnih centrov).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Potro\u0161niki imamo pravice, ki se jih v\u010dasih ne zavedamo in jih zaradi tega tudi ne uveljavljamo.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1091],"tags":[4144,3927],"source":[1522,1518,1552],"supertag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pozna\u0161 vse svoje potro\u0161ni\u0161ke pravice? - Hudo Slovenija<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hudo.com\/si\/lifestyle\/poznas-vse-svoje-potrosniske-pravice\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pozna\u0161 vse svoje potro\u0161ni\u0161ke pravice? 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